Technical Support Agent – “TAgent”
Currently hiring applicants in TX, GA, CO, FL, LA, OK, NC and VA only. All positions are virtual (work from home) employment opportunities.
Due to the growth of our staff and future expansion of various departments, we are in need of a highly dedicated, reliable, trustworthy and knowledgeable team member to join our Customer Happiness Department in the role of Technical Agent, or, as we like to call it, “TAgent”.
We are looking for a full time team member who will support our Customer Happiness Team by creating, maintaining, modifying and troubleshooting system credentials. This is a time-sensitive, information-sensitive and crucial support role to the Customer Happiness Team. The perfect candidate not only has the technical expertise required, but also understands the importance of performing the related duties in a very quick, efficient, correct and ethical manner with minimal downtime being a vital factor.
• Excellent use of the English language, both spoken and written
• Experience with e-mail communication in a professional setting
• Preferred experience in telephone based sales
• Preferred experience with internet based e-mail helpdesk and CRM Software
• Broadband high speed internet (DSL/Cable/anything besides satellite)- 100% dependable and trustworthy.
• Ability to work as part of a team
• Problem solving abilities in a fast-paced environment
We ask that all applicants for this position to please submit the answers to the following Technical Requirements in conjunction with your resumé and cover letter.
IMPORTANT: All of the Technical Requirements for this position MUST be met 100% prior to submitting your resume for the position of “TAgent”. Failure to meet these requirements will result in your application being denied.
What is equally important to us is that we find someone who is a perfect fit into our overall company culture. Please take a few moments to read our Core Values, Our Vision and Our Drive pages to see what The Happiness Group represents. If you feel as passionate as we are regarding the pursuit of Happiness, and enjoy working in a dynamic and exciting virtual environment, please submit your resumé, cover letter and answers to the Technical Requirements to firstname.lastname@example.org today! If applying for this position, please put “TAgent Application” as the subject line of your email.